Refund policy
At Sara's Sea Moss Inc., your satisfaction is our priority. Because our products are natural wellness and skincare items, we have the following policy in place to ensure fairness and safety for all customers.
Eligibility We accept returns or exchanges within 7 days of delivery for items that are damaged, defective, or incorrect. Due to the perishable and personal nature of our sea moss gels and skincare products, we are unable to accept returns on opened or used items.
How to Request a Refund Email us at sarasseamoss@gmail.com within 7 days of receiving your order. Please include your order number and a photo of the item. We'll respond within 2–3 business days.
Refund Method Approved refunds will be issued to your original payment method within 5–7 business days.
Non-Refundable Items
- Opened or used products
- Gift cards
- Items purchased on sale
Damaged or Missing Orders If your order arrives damaged or doesn't arrive at all, please contact us immediately and we'll make it right.